Refund & rescheduling policy

Scope

This policy applies to paid seats in classroom programmes (including the Multi-Rig Ops Intensive and Single-Rig Fundamentals), maintenance clinics, and on-site farm walkthroughs booked with Page Aspenway Farm Training Co., Ltd. It does not cover goods we do not sell, such as mining machines or software subscriptions.

Deposits

A 30% deposit typically secures a seat or visit date. Deposits are credited toward the programme fee. Unless stated otherwise on your invoice, deposits become non-refundable within 14 days of the scheduled start if you cancel without transferring the seat.

Full refund eligibility

You may request a full refund of amounts paid if you cancel in writing more than 14 days before the programme start, or if we cancel a cohort and cannot offer a suitable alternative date. Full refunds also apply if we are unable to deliver a confirmed on-site visit for reasons solely within our control and no alternative date is accepted.

Partial refunds

Cancellations received 7–14 days before start may receive a partial refund of 50% of fees paid after deposit rules are applied. Cancellations inside 7 days are generally not refundable, though we may offer a one-time transfer to a later cohort if seats exist.

Non-refundable items

Printed workbooks already produced for a named learner, specialised demo parts purchased at your written request to keep, and third-party venue fees that cannot be recovered may be deducted from otherwise eligible refunds.

Work already started

Once a multi-day intensive has begun, unused remaining days are not refundable. If illness prevents attendance after day one, we will try to seat you in a future cohort for the missed modules without additional tuition when space allows.

No-shows

Failure to attend without notice is treated as a cancellation inside 7 days. Fees remain due.

Rescheduling

You may request one complimentary reschedule if notice arrives at least 7 days before start and the new date falls within six months. Additional reschedules may incur an administrative fee stated on your invoice.

On-site walkthroughs

If your farm is inaccessible on the agreed day (locked premises, unsafe conditions), we may charge a call-out portion equal to 40% of the visit fee and rebook the remainder. Travel beyond Greater Bangkok already invoiced remains payable when the visit was ready to proceed.

Refund process & timing

Email info@page-aspenway.click with your invoice number and reason. Approved refunds are processed within 14 business days to the original payment method when possible, or by bank transfer to an account you nominate in Thailand.

Contact for refund requests

Page Aspenway Farm Training Co., Ltd., 3797/49-50 Rama Iv Phra Khanong Khlong Toei, Bangkok, Bangkok, 10110, Thailand. Phone: +66 023901433. Email: info@page-aspenway.click.